Warranty Policy
The policy addressed to ensure that all Wis Customers, Buyers & Distributors get the supreme warranty support and have a crystal-clear understand about warranty,there by feels honour to return or repair of owning an WIS product. For feedback/queries/complaint regarding WIS RMA please send an email to: support@wisnetworks.in
Standard Warranty Terms Is Applicable Only If:
The product has genuine warranty sticker and serial no stickers; both should be intact and not tampered. If product is not physically damaged/ damaged by any kind of water/ tampered / burnt. (Like broken, visible cracks, connector pins damaged, rusted, burnt etc) the Warranty is applicable.
Physical damage has to be decided by the WIS RMA (service centre). WIS products warranty is void if the product is damaged by any type natural Calamities. If the product is within the warranty period (applicable warranty period varies based on product categories as specified below).
The product claimed for warranty is already been attempted for repair (other than any WIS RMA (service centre), then the warranty is void, and product will be considered as no warranty. Ensure that any Remarking / modifying of the original product brand label or date should not done in product. If any tempering found product will consider as Out of warranty.
To claim warranty support, all WIS Customers, Buyers & Distributors are mandatory to carry or send original billing invoice, declaration for reported issue in product with the faulty products to local WIS Authorised Service Centre /Distributor or reseller Location or RMA (Service Centre). Address: PLOT NO-C-3, JAYADURGA NAGAR, BOMIKHAL, BHUBANESWAR, 751006.
Standard warranty period for different WIS products:
1.All Managed Cloud Series Products having 3 years warranty from the date of purchase.
2 All the base stations and PTP /Bridges (new series) having 3 years warranty from the date of purchase.
3.All accessories having 3 months warranty from the date of purchase.
Dead on Arrival (DOA) Policy:
Product found defective or not working immediately on purchase, or within 7days of purchase will be treated as a DOA. Invoice copy of the purchase bill will be necessary to claim a DOA case.
If the product is found defective after checking by the WIS RMA (service centre) then a new product will
be issued against the faulty product,but packing and accessories would not be replaced.
In case of physical damage of the product it will not be treated as DOA. Even if customer claims warranty after few minutes of purchase.
Return Merchandise Authorization (RMA) Policy:
Service centre shall repair the defective Product and return it back, within 7721 working days from the day defective product been received (Date mentioned on the receipt). If the defective product is not repairable,
WIS will provide an equivalent product or an upgrade product (with nominal actual difference).
In case of transportation damages i.e. material sent directly by customers/dealers to WIS RMA (service centre), WIS RMA (service centre) would not be responsible and would be treated as out of warranty because of physical damage.
Customers must have to be fill up WIS's RMA form and send it to the service center's email: rma@wisnetworks .in & send a copy with the materials shipment. Customers can download the form from the download option below.
WIS RMA require to provide a receipt or email confirmation of receiving against customer’s defective product. Customer need to submit this receipt copy while claiming his product from service center.
CID (CUSTOMER INDUCED DAMAGE ) Policy:
Damaged products will be accepted for repairing only if it is possible (to be decided by WIS RMA service center) and repair will be done under chargeable basis.if the product is repaired, customer or dealer will be charged for the spares, repairing, servicing cost and it would be informed to the customer before repair. in case the product is not repaired will return the same defective product to the customer or dealer. in CID case, the repairing of the product is done from the WIS manufacturing facility only. It takes only 3 to 4 weeks from the receipt of defective product at the Corporate Office. (Bhubaneswar).A warranty of max 15 days would be given on the product after getting repaired under chargeable basis from WIS.
Note:
1. Any on-site warranty not applicable.
2. Terms and conditions of warranty are subjected to change without notice.
3. While receiving product, if it is in very critical or non-repairable condition; service center may try to repair it locally or can send to next level but if in case it can’t be repaired in natural condition (PCBA burnt/track damaged/rust etc.) then defective can be returned back to customer. which transportation charges provided by the customer
4. Out of warranty product, once repaired from service center will carry 15 days warranty only.
Note:
Freight Charges: The Customers, Buyers & Distributors will pay one side freight of the returned product and WIS will pay another side freight of the repaired product.
Amending this Policy: WIS may choose to amend the policy in part or its entirety, at any time, without Notice